Service and Warranty
Our service does not end when your installation is complete. Premier's service and warranty model is designed to provide quick response and resolution.
To keep your furniture looking good and in good working order, we provide ongoing office furniture maintenance services. Scheduled maintenance services include inspection, cleaning, stain-prevention treatment, and lubrication as required.
We provide office furniture repair services on broken or malfunctioning mechanisms, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture. And to maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor.
We Honor Manufacturer Warranties
Should your products have warranty issues, our skilled, certified technicians will promptly inspect and repair your furniture on site or provide a replacement if necessary. Premier stands behind all specified manufacturers' standard warranties. For Herman Miller products, Premier supports Herman Miller's 12-year, 3-shift warranty. For Knoll products, we also stand behind their stated warranty. Make your office furniture repair or warranty service request online or call us at 215-734-2300.
Warranty claims will be addressed immediately. Once warranty action has been authorized, we make every effort to resolve the claim with the least amount of disruption to the client’s business operations, arranging for off-hours or weekends if necessary.
Our service and warranty model is designed to provide immediate response, effective communication and rapid resolution. Through the application of this process, Premier strives to make it easy to do business.
Service or Warranty Issue?
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