Service and Warranty

Service and Warranty

Our service does not end when your installation is complete - we build enduring relationships long after project completion.

To keep your furniture looking good and in good working order, we provide ongoing maintenance services. Scheduled maintenance services include inspection, cleaning, stain-prevention treatment, and lubrication as required.

We’re available to repair broken or malfunctioning mechanisms, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture. And to maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor.

Should your products have warranty issues, our skilled, certified technicians will promptly inspect and repair your furniture on site or provide a replacement if necessary. Premier stands behind all specified manufacturers' standard warranties. For Herman Miller products, Premier supports Herman Miller's 12-year, 3-shift warranty.

Warranty claims will be addressed immediately. Once warranty action has been authorized, we make every effort to resolve the claim with the least amount of disruption to the client’s business operations, arranging for off-hours or weekends if necessary.

Our service and warranty model is designed to provide immediate response, effective communication and rapid resolution. Through the application of this process, Premier strives to make it easy to do business.